Terms of use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with croftmill.co.uk

These terms and conditions only apply to web site sales.

Pricing

Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date as soon as we can. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Croft Mill UK Limited to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

What is your returns/ cancellation policy?

We hope you love the fabrics and products you buy from us, but if not, you can return your items within 28 days of you receiving your order * (Exception's: fabrics of 1mtr and under, remnants and sale bundles are non-refundable). Please see more information on returns below.

Every fabric is cut to order, if these bespoke items are returned they are potentially of no use and unsaleable, so there is a 10% re-stocking fee on anything valued at less than £10 per metre and 20% thereafter. Postal charges would be at your own cost. If you are unsure we offer a sampling service and strongly advise you order a sample to make sure you are happy with the fabric.

We ask that you please check for faults and errors when you receive your goods and make sure you are happy with your fabric before you wash or cut it. Unfortunately we cannot accept returns of fabric or haberdashery after they have been cut or washed.

If you think you have received the wrong fabric or it is faulty please contact us immediately. You have 28 days from delivery in which to do so.

Please make sure items are returned to us in the condition in which they were sent to you. If goods are returned to us in a non-saleable condition or they have been damaged we reserve the right to refuse an exchange or refund so please package them up very carefully.

More details about returns can be found here;

http://­croftmill.­co.­uk/­returns

Non UK customers

We welcome enquiries from customers in other countries; any orders placed online can be paid for by Paypal or by most major credit/debit cards.

If ordering by telephone you may pay by most major credit/ debit cards or by Paypal invoicing. If you choose to pay by credit­/debit card on ordering on the telephone, we will only charge your card upon despatch of goods.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Accepting orders and security

When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.

Transit damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the Croft Mill UK Limited web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

croftmill.co.uk is a trading name of Croft Mill UK Limited; Company Address Office Unit 5/6 Primet Business Offices. Colne, BB8 8DQ. We cannot guarantee that this web site will be compatible with all customers computers.

Copyright

Croft Mill UK Limited owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.