FAQ’s
Shipping & Delivery
How much is postage in the UK?▼
Mainland only* Tracked Standard 2nd Class Delivery is £4.75* (2-4 working days from dispatch)| Tracked Express 1st Class Delivery is £6.95 (1-2 working days from dispatch) |Courier £12.00 (next day - from dispatch) See full details here
How long does shipping take?▼
Shipping times vary based on location and the shipping method selected. Please refer to our shipping policy for estimated delivery times to your area.
Do you deliver outside of the UK?▼
Yes we ship anywhere. Please see our shipping page for all details on delivery to the rest of the world.
Payments
What payment methods do you accept?▼
We accept various payment methods, including credit and debit cards, cheques & Bacs, American Express, PayPal, and other secure online payment options. Please refer to our payment information page for full details.
About Your Order
How long will my parcel take to come?/How long will it take to dispatch my order? ▼
Please click to see more information regarding our our delivery schedule.
How do I check the status of my order?▼
If you have ordered online then just log into your account and the status of each of your orders is listed. If you have ordered by telephone or by post then just give us a call and we will let you know.
Can I change/cancel my order?▼
Yes, you can change or cancel your order; however, we recommend doing so promptly before it has been packed for shipping. Our order processing time can vary from the same day to up to 3 days, so it’s essential to keep this in mind. If you wish to cancel or edit your order, please contact us as soon as possible to ensure we can accommodate your request.
Please note, if the order has already been cut and prepared, it will fall under our returns policy, and restocking fees will apply. Thank you for your understanding.
Why have I not received a confirmation email?▼
The confirmation email for your order might be in your junk box. Some email providers inadvertently filter our emails, marking them as spam. It might be as simple as adding us to your safe sender list or contacts to stop this from happening. If you're still unable to find the order confirmation email, please call us on 01282 859281 or email info@croftmill.co.uk and we'll resend it to you.
Returns/Refunds
What is your refund/returns policy?▼
We put customer service and commitment at the heart of what we do. We strive to get it right every time but occasionally things don’t go as planned. When this happens we will find a no fuss solution. Please click here to see our refund policy.
Can I return or exchange items? ▼
Please refer to our return and exchange policy for detailed information on how to proceed with returns or exchanges. Our policy varies also on some products (such as waxed cotton)
Can I return something I don't like? ▼
We do offer returns (they can vary as some products are non returnable such as remnants) please read our return and exchange policy
My purchase is faulty what can I do? ▼
We do allow returns on faulty products, but please note that if the fault was mentioned in the description, or if the item is a fabric remnant, a return may not be applicable as this is reflected in the price. We want you to be satisfied with your purchase, so if you receive something you're not happy with, please call us on 01282 859281 or email info@croftmill.co.uk straight away, and we'll do our best to assist you. See our full returns policy here .
About the Fabrics
What types of fabric do you offer? ▼
We offer a wide range of fabrics, including cotton,silk,linen,wool, and specialty textiles. Our selection caters to various styles and needs for dressmaking, quilting, and other creative projects.
How accurate are the colours of the fabrics in their pictures? ▼
The fabric colours represented in the photos may differ slightly from the actual product. All images are taken in natural light but their appearance on-screen can vary depending on the calibration of your computer monitor. If fabric colour is important, be sure to check with us before you purchase online.
Do you offer fabric samples? ▼
On most products yes, we understand the importance of feeling the fabric before purchasing. You can order fabric samples from our website to ensure the perfect match for your project. We do not offer samples on some of the fabrics we stock in smaller quantities. You are able to buy them in half metres though if this is of interest
Find out more about Croft Mill fabric samples here
How can I choose the right fabric online? ▼
We provide detailed descriptions, high-quality images, and information on fabric weight and composition for each product. If you need further assistance, feel free to contact our customer support team. Call us on 01282 859281 or email info@croftmill.co.uk
How do I care for the fabric I purchased?▼
Care instructions vary by fabric type. We include specific care details on each product page and with your order to ensure your fabric stays beautiful and lasts longer.
Can I order custom-cut fabric?▼
We strive to accommodate your creative needs. Please contact our customer support for information on custom-cut fabric options and availability.
If I order fabric now will it be available in a few months time?▼
Our regular fabric lines are always available and kept in stock, however if a supplier discontinues a particular line we cannot guarantee that we will be able to supply the fabric for you and it may be taken off the website. We also cannot guarantee that the fabric would be from the same batch, so colour or texture may vary.
Our clearance or designer fabrics which come in limited quantities will only be available whilst stocks last.
Will my fabric be from one dye lot?▼
We only ever fulfil an order for fabric from one dye lot off the same roll. Please ensure you order enough to complete your project in one order as we cannot guarantee we will have the same dye lot on your second purchase.
Will my fabric come rolled or folded?▼
All of our fabrics will be sent folded unless you are ordering large quantities which may come supplied on a roll.
Are your fabrics pre-shrunk?▼
Unless otherwise stated you should assume that fabrics are not pre-shrunk and treat them prior to use accordingly.
Why have I been told my fabric is out of stock when it’s showing in stock on the website?▼
We know this can be frustrating but this can be due to a couple of reasons;
Daily Order Processing: As a mail-order business, we receive orders through various channels like post, telephone, and the internet every day. These orders are processed numerically, and our website is updated during the week to reflect stock levels. Unfortunately, this means that our website isn't able to monitor intraday stock levels, including over the weekends. We're aware that this can cause inconsistencies and are actively exploring ways to improve this system.
Quick Stock Fluctuations: Sometimes, certain fabrics come back into stock and then quickly go out of stock again. If we expect a fabric to be restocked soon, we might leave it marked as 'in stock' on the website, but there could be instances where it is bought out swiftly before being updated.
What happens if an item is out of stock?▼
If an item is out of stock, you can sign up for notifications on the product page, and we'll alert you when it becomes available again.
Sewing Patterns
Do you sell sewing patterns?▼
Yes, we have an extensive collection of sewing patterns for beginners to experts. From dresses and shirts to bags - you'll find designs to inspire your next creation.
How do I find the right size sewing pattern?▼
Our patterns come with comprehensive size guides and measurement charts. Follow the instructions on each pattern to find the perfect fit for your project. We also have a sewing pattern size guide here for you to use for reference.
Where can I find size guides for your sewing patterns?▼
Size guides are available on each sewing pattern's product page. These guides include measurements and fitting tips to help you choose the correct size. You can also find our sewing pattern size guide here
What sewing skill levels do your patterns cater to?▼
We offer sewing patterns suitable for all skill levels , from beginner to advanced. The vast majority of the patterns we stock include clear instructions and support to guide you through the process.
Customer Service
Can we visit your shop?▼
We may not have a physical shop open to the general public, but that doesn't mean you can't get a close look at our fabrics! If you prefer to pick up your fabric in person, we'll be delighted to arrange a time for you to explore our range. Simply give us a ring at 01282 859281 or drop us an email at info@croftmill.co.uk, and we'll sort out the details.
Feel like shopping online? Our website is open for orders around the clock. But if you fancy a chat or need some help, our friendly team is available for enquiries and telephone orders from 9.30 to 4.30, Monday to Friday.
I don't like paying online what can I do?▼
We can take your order over the phone or by post. Please see all our contact details . You can also print off an order form if you would like to post your request.
Do you take orders by phone?▼
Yes we do you can call us on 01282 859281 if you’d like to place your order with one of our customer service angels.
Can I get assistance with my sewing project?▼
Absolutely! Our customer support team is here to help with any questions about our products or assistance with your sewing project. Feel free to contact us anytime. We also love to see what you are sewing so please tag us in any makes on instagram, Facebook or Twitter
What time are the telephones manned?▼
Our phone lines are open from 9:30 am until 4:30 pm. If are struggling to get through to us straight away, please leave a voicemail/message with your name and number, and we'll return your call as soon as possible. Alternatively, you can always email us, and we'll be happy to assist you.
Vouchers & Coupons
How do I use a discount code or gift voucher? ▼
You can apply discount codes or gift vouchers at checkout. Simply enter the code in the designated field, and the discount will be applied to your total
Can I purchase gift cards/vouchers? ▼
Yes, you can purchase Gift Vouchers in any denomination. It's a breeze to give the perfect present that allows your loved ones the flexibility to choose their favourite fabrics. A gift voucher is an effortless way to inspire creativity and delight any craft enthusiast. Find them here.
Other Questions
Are you on social media? ▼
Yes we are, we love keeping contact with you on Instagram, Facebookand Twitter and sharing our products with you on Pinterest. You will also find product videos and reviews over on our YouTube channel. Social media is a great way for you to find out about our latest products, newest offers and any fabulous giveaways we run.
Do you have a newsletter/subscription service? ▼
Yes, you can sign up to this anytime here. When you register for an account, you can also choose to sign up for our free newsletter which will include our latest promotions, discounts and offers.
I loved your catalogues – do you still send them out? ▼
We're so glad to hear you loved our catalogues! Presently this is on hold due to cost restrictions, but don't worry! The humour and charm you enjoyed in our catalogues can still be found in our product descriptions, blog posts, and social media presence. We invite you to explore our online content and continue enjoying what makes our brand special.
How do I know my personal information is secure? ▼
Your privacy is essential to us. We use secure encryption and adhere to strict privacy policies to ensure your information is protected. Read our privacy policy for more details.
Are you VAT Registered? ▼
Yes we are, our number is 998 448 440.
What haberdashery items are available in your shop?▼
Our haberdashery section includes everything from buttons, ribbons, and threads to zips, scissors, and sewing tools and equipment. We have all the essentials to complete your sewing projects.
I’ve never shopped with you before- do I have to register?▼
You can check out as a guest without registering, but we highly recommend becoming a registered customer. By registering, you'll stay in the loop with our latest news and offers, and you'll also have access to your purchase history. It's a fantastic way to enhance your shopping experience with us.
I can’t remember by password how do I log in? ▼
If you forget your password, just enter your email address in the box and click 'forgotten password.' You'll be asked to confirm your email, and then a link to reset your password will be sent to that address. Click the link, return to our website, and enter your new password.
How can I change my account / user details? ▼
If you need to change anything in your Croft Mill account, just click 'Account' at the top of the page. You can edit your address, wish lists, password, and see past orders. If you run into any problems, just call our customer service team.
How can I see your latest products? ▼
You can easily discover our latest products by visiting the NEW IN, section on our website, which we regularly update with fresh arrivals. Additionally, within various product categories, you have the option to filter by 'Newest Listed.' This way, you can quickly see all the lovely new items first. Happy browsing!
Do you offer discounts for bulk/wholesale purchases? ▼
Yes, we offer discounts for bulk purchases on select items. Please contact our sales team for more details on qualifying orders.
None of these answer your question?
We take great pride in offering the highest level of service to our customers all over the world. If you cannot find an answer to your question, please contact our Customer Service Team on 01282 859281 for more information or email info@croftmill.co.uk They will aim to respond to you within 24 hours.
